I’m a builder of systems that help organizations and people do their best work.
I build things that hold—organizations, teams, systems, and leaders—by creating structure that brings clarity, rhythm, and trust.
With 30+ years of enterprise experience, my work focuses on designing fit-for-purpose models, validating them in real conditions, and institutionalizing what works so performance endures without dependency.
At the center of my approach is Structural Empathy™, a simple belief: build systems that take care of the people who take care of the work.
Originally from Rhode Island, I’ve worked around the world—from North America to Europe, LATAM, and APAC—and now call Charlotte home. No matter where I am, my focus stays the same: helping companies scale smarter, grow stronger, and build what’s next.
Strategic Highlights & Enterprise Impacts
Results that Scale with Integrity.
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Drove 10X growth by aligning structure, teams, and systems through a multi-year transformation
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Built governance and compliance functions to safeguard regulated content and protect brand trust
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Executed global ERP/CRM migrations, centralizing data and cutting process time by 35%
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Recovered a $236M business unit to profit and launched new digital products
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Negotiated a 50% higher PE valuation multiplier through operational redesign and delivery optimization
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Rolled Out KPI dashboards improving executive visibility and decision quality
Where I Create Impact
My work centers on aligning people, process, and platforms — creating operational clarity that accelerates growth and resilience.
Transformation​ & Scale
Leadership
& Design
Strategy
& Execution
Culture
& Talent
M&A
Integration
Governance
& Trust
Global
Systems
Operational
Momentum
Risk
& Resilience
Insight
My Journey
My journey has taken me from hyper growth Fortune 50 to start-ups and private-equity platforms.
Along the way, I’ve learned that great companies scale when strategy, structure, and people grow in sync.
Each role below reflects a stage in that evolution — building systems that care back.
Chief Operating Officer - The Eikon Group | 2020-Present
Advising mid-market CEOs on strategy and scale; streamlined workflows, accelerated revenue realization, and deployed AI-enabled decision systems.
Chief Experience Officer - Benson IMS | 2019-2020
Designed and led transformation for $44.6M P&L; drove 10X growth strategy, cut attrition from 68% to 19%.
Chief Operating Officer - Adrenaline Agency | 2017-2018
Reengineered operating model for $36.2M P&L; delivered 50% higher PE valuation multiplier.
Vice President, Operations & Technology - MaxMedia | 2016-2017
Led strategy, operations, and technology enablement across $12.1M P&L, focusing on scalable delivery, efficiency, and growth.
Vice President, Operations & Revenue Delivery - WebMD Health Corp. | 2013-2016
Scaled operations and technology; turned around a $236M business unit, restored growth, and launched new digital products.
Sr. Director, Operations - Reed Business Information (RELX) | 2005-2013
Led global operations, data, and systems transformation—driving scale and performance across divisions with $90M P&L and 125+ staff.
Manager, Global implementation Program Office - Witness Systems (Verint) | 2003-2005
Directed global implementation initiatives, standardizing systems and processes across North America and Europe.
Manager, International Operations - The Home Depot | 1993-2003
Supported 702% revenue growth during Home Depot’s expansion across the Americas (U.S., Canada, Chile, Argentina).
Leadership Beyond Business
I extend my leadership beyond business by serving on nonprofit Boards that advance animal welfare, youth development, and inclusive communities.
Let’s start a conversation. If you’d like to explore how I can help scale, transform, or strengthen your organization, feel free to reach out.