International
I’ve led global operations across retail, technology, marketing, and construction, expanding businesses internationally while balancing local relevance with global brand growth. As an expatriate, I opened new markets and integrated acquisitions while leading teams across 18 time zones, introducing outsourced operations and “follow-the-sun” support — driving growth in profit, customer satisfaction, and shareholder value.
Expatriate
2001 - 2003, Buenos Aires, Argentina. The Home Depot. New market entry.
1999 - 2001, Santiago, Chile. The Home Depot. New market entry.
1994 - 1995, Toronto, Ontario, Canada. The Home Depot. Acquisition integration and transformation.
Strategy
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Created strategies for capturing global market share in underserved countries
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Conducted market research and constructed business cases, proformas and proposals for new market investment
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Identified potential acquisition targets, joint venture opportunities and greenfield investments
Market Entry
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Limited revenue lag by leveraging economies of scale opening multiple retail locations simultaneously across two countries
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Forged strategic relationship with UK partner to launch new consumer health portal
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Captured opportunity of rapidly growing Australian construction market, increased annual revenue by 250% via replication of US company porting systems, processes, and functions
Localization
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Established inculturation protocols for ex-patriates shortening their ramp-up and mitigating cultural mishaps
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Modified core business systems to be configurable and responsive to local regulations, language, and business methods
Effectiveness
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Seamlessly led integration of acquired companies removing duplication of functions, reducing technology stacks, and aligning with universal measurements and reporting. As a result, operating expenses were typically reduced by 60%
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Implemented a multi-nation “follow the sun” methodologies for development and quality assurance resulting in shorter deployment cycles by 33%
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Reduced operating costs by 22% repositioning specific roles and functions to offshore facilities and partners in Belarus, Ireland, and Russia
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Mitigated risk to volunteer attrition through knowledge redundancy by establishing simultaneous functional training across multiple sites
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Reengineered and standardized workflows between US and European teams for a more rapid implementation of products and services, leading to a 40% reduction in client go-live time
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Transformed low-performing UK business unit streamlining functions from market analysis and product design though delivery of new consumer products and customer support methods supporting a 5% increased revenue
Let’s start a conversation. If you’d like to explore how I can help scale, transform, or strengthen your organization, feel free to reach out.