Advise CEOs of mid-market companies on strategic execution, scaling initiatives, and cross-functional transformation using data-informed decisioning. Keen listener with proven ability to cut through organizational noise and drive disciplined execution that accelerates growth and momentum.

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• Aligned cross-functional teams at an IT Managed Services company, compressing market expansion timelines by 5.4% and unlocking new revenue streams

• Streamlined workflows at a national HR Services provider, cutting launch cycles by 12% and accelerating revenue realization

• Implemented AI-enabled decision systems at an industrial supplier to enhance operational clarity, reduce bottlenecks, and improve executive decision-making

Recruited to design and lead a multi-year business transformation, aligning 125+ staff and $44.6M P&L to a 10X growth strategy through organizational clarity, operational efficiency, and scalable systems.

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• Designed and executed a multi-year strategic roadmap integrating organic growth, operational scale, and tactical execution

• Increased contract value by >19% through upsell and value-add strategies

• Cut attrition from 68% to 19% by designing and implementing performance programs aligned to strategic KPIs

Sought out to reengineer operational structure and delivery model to raise EBITDA and prepare the company for PE exit. Oversaw $36.2M P&L and 250+ staff across multiple locations.

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• Redesigned the operating model, increasing efficiency and aligning delivery to profitability targets

• Established a presales function to vet opportunities and align offerings, accelerating the sales cycle by 14%

• Negotiated a 50% higher PE valuation multiplier than forecasted, positioning the company for a successful sale

Led strategy, operations, and technology enablement across $12.1M P&L, focusing on scalable delivery, efficiency, and growth.

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• Developed a national scaling plan for product implementation across major retailers, projecting an 18% revenue increase

• Optimized approval workflows, increasing productivity by 21% and freeing capacity for client delivery

• Redesigned product offerings, compressing program delivery time by 19% and accelerating revenue recognition

Brought in to lead turnaround of a $236.6M P&L business unit after a 42% revenue collapse. Rebuilt strategy, operations, and digital product roadmap to restore growth and compliance.

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• Built and led WebMD’s governance and compliance review function, ensuring regulatory safety across $236M in health content and protecting brand trust

• Recovered lost revenue and added 19% growth by enhancing usability and launching new digital/mobile products

• Cut contract cycle time by 34% by implementing threshold-based approval controls and integrating systems

Directed enterprise-wide transformation initiatives across global operations, data, and systems, standardizing performance and driving scale across multiple divisions. Managed $90.4M P&L and 125+ domestic and offshore resources.

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• Centralized global client records, workflows, and contracts into Salesforce, improving accuracy and driving a 12% increase in renewals

• Directed cross-continental integration projects, aligning systems and processes across four regions to deliver consistent performance and operational clarity

Led global project management and engineering teams delivering customer engagement and security solutions for Fortune 500 clients. Reinvented workflows to improve delivery speed, while ensuring technology rollouts met scope, timelines, and customer expectations.

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• Process Innovation: Reduced implementation time by 10% through standardized workflows and re-engineered delivery models

• Strategic Client Partnerships: Managed high-value relationships with key accounts including SBC (now AT&T), Royal Bank of Canada, and The Hartford (now MassMutual)

• Scalable Technology Delivery: Directed professional services teams deploying call center monitoring and recording technologies across global clients

Expatriate leader driving operational scalability and international new market entry across the Americas, supporting 702% revenue growth over a decade. I oversaw more than $4B in projects, established Home Depot’s presence in Argentina, Chile, Mexico, and Canada, and developed global frameworks that standardized operations and accelerated expansion.​​​​​​​​​

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• Market Entry Standardization – Authored the New Country Entry Guide, which became the corporate playbook for international expansion

• Operational Innovation – Created project management methodologies later adopted by the PMO and implemented technology upgrades that cut costs and improved efficiency across thousands of stores

• Training & Development: Redesigned store operations training, introducing safety certifications and consistent curriculum across markets